top of page
Welcome to our FAQ page! We’ve put together answers to the most common questions about our products, shipping, and returns. If you don’t find what you’re looking for, feel free to get in touch.
-
Are all of your products 100% organic?All of our own brand Azurak products are 100% organic, made using either GOTS certified organic and fair trade cotton or the indigenous heirloom Kala cotton variety. Any item made from Kala cotton is organic, but some of our handpicked cotton scarves, vintage clothing, or off-brand jackets are not. However, for these pieces, we always strive to use up-cycled materials wherever possible.
-
Are all your dyes truly natural?We always use natural dyes and support true natural dyes wherever possible. All our shirts are made using only plant and mineral-based dyes, Ajrakh printing is famous for its use of natural dyes. Some of our off-brand items may use other dyes, while we always try to encourage and support the use of natural dyes, it’s not always possible, and sometimes we choose to support artisans regardless. If a product is not naturally dyed, we ensure that only azo-free, EU grade dyes are used. Many of our vintage pieces were originally made using natural dyes, though some may be mixed or even synthetic. However, as these are older, we consider them sustainable because we are reselling items that already exist and are not supporting the use of new chemical dyes.
-
What makes your shirts unique?Our shirts are handcrafted using traditional Ajrakh resist dye block printing techniques, an ancient craft that creates intricate patterns using natural plant and mineral based dyes. We personally source our organic fair trade cotton and indigenous Kala cotton, ensuring that our base fabrics are truly ethical and sustainable. Designed with a straight cut hem, offset top button, and an informal Cuban style collar, our shirts blend heritage craftsmanship with contemporary style, making them one of a kind and due to the nature of hand printing and natural dyeing, each shirt carries subtle variations, making every piece truly unique.
-
How do I care for my naturally dyed shirt?To keep your shirt looking its best: Hand wash in cool water with mild detergent or machine wash on a cool, gentle cycle with like colours. Avoid direct sunlight when drying. No harsh detergents or bleach. Over time, natural dyes age beautifully, developing a unique patina. For more details, check out our comprehensive Garment Care Guide.
-
Do your sizes run true to fit?Our shirts run on the larger side. We recommend measuring a shirt you like the fit of at the widest point under the arms to compare with our size guide for the best fit.
-
Where do you ship?We ship worldwide! If you’re in the UK, expect faster delivery. International orders will take a little longer. If you have any questions about shipping to your location, feel free to contact us, we’re always happy to help!
-
How long does shipping take?UK: We aim to send all items the same or next day. We always use 1st Class Tracked shipping, which typically takes 2-5 working days. Europe: 5-10 working days. Worldwide: International orders can take 5-10 working days. Please contact us with your location for a more exact estimate.
-
Can I track my order?Yes! Once your order has shipped, you’ll receive a tracking number via email.
-
Will I have to pay customs fees?If you’re outside the UK, your order may be subject to customs charges. These fees vary by country and are the responsibility of the buyer.
-
How much does shipping cost?UK Orders: Tracked First Class shipping is a flat rate of £4.95 for orders under £100. Orders over £100 qualify for free shipping. Special Delivery Next Day is available for £9.95. International Orders: Flat rate of £9.95. For larger items such as rugs, please contact us for a shipping quote.
-
What if my item arrives damaged?We take great care in packing, but if something arrives damaged, let us know within 48 hours of delivery, and we’ll sort it out. Please send us a photo of the package and the damaged item so we can assess the issue and find the best solution for you.
-
Do you accept returns?Yes! If you’re not happy with your order, you can return it within 14 days of receiving it, as long as it’s unworn and in original condition.
-
How do I return an item?Drop us an email at azurakclothing@gmail.com with your order number, and we’ll guide you through the return process.
-
Do you offer exchanges?Yes, if you need a different size, we'll happily can exchange it and ship it for free (subject to stock availability).
-
How can I contact you?You can reach us at azurakclothing@gmail.com, send us a message via Instagram or Facebook, or visit our Contact Page for more ways to get in touch.
-
Do you offer wholesale or collaborations?Yes! We love working with like minded brands, retailers, and creatives. If you're interested in stocking our products or collaborating on a project, please reach out to us at azurakclothing@gmail.com or via Instagram with details—we’d love to hear from you!
-
Can I visit your store in person?Yes! For now we have a shop in Totnes, South Devon. Come find us at no.70 High Street. We also occasionally pop up at markets and festivals, follow us on Instagram to see where we’ll be next!
Still got questions? Drop us a message, we’d love to hear from you!
bottom of page